About us
Experience
We are THE Mystery Review in Holland with enthusiastic national- and international relationships. We offer a complete and practical programme and support in order to get the best return on investment.
The Disney philosophy is the basis of our vision and methodology. This well known and leading organization in qualitative experiences and contacts developed a well functioning approach to realize a constant quality guest-customer experience which often exceeded expectations. Hans Smith, the founder of Mystery Review B.V., was a member of the Opening Crew Euro Disney, later to be renamed Disneyland Paris, and worked as an operation manager and trainer in this theme park from 1991 up to an including 1995. In addition to his formal education in Tourism Management (NWIT Breda) he also was employed with: Dolfinarium Harderwijk National Car Rental Walibi-Flevo/Six Flags Holland Landal Greenparks NOC/NSF His experience in customer oriented sales and marketing as well as his education at the Disney University make him the ideal person to professionally assess any organization.
These experiences have been included in the unique software modules for each branch of business and they form the basis of the Mystery Review organization.
By asking the right questions and identifying oneself with your company our reviewers are inspired to give motivating feedback after a number of interactions with your people ( phone, e-mail, person to person, written, website etc). Our job is to prepare clear hands-on reports which will stimulate your people in the workplace.
