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Mystery Call
Mystery Call of Mystery Calling makes the entire sales loop (sales, proposals etc) within your organization transparant.This Mystery Review service can also be used to mimic the experience of phone contacts with your organization through the receptionist desk.
How do I experience my first contact with your organization (sales). How keen are your people reacting to a new customers? Are all avenues to generate sales being used? How are sales proposals generated? How keen are your people when they react to a potential customer? Are they utilizing every trick in the book to capture a customer? What different stages does a sales proposal go through? Same applies to when the proposal is received by the potential customer. These are only a few indicators which will determine the commercial image of your Company. If you only wish to evaluate the way phone contacts are being handled by your Company, the main issue is how customer friendly are your people, what is their level of enthusiasm, patch through, listen and how they react to voicemail messages.
Together with you we will:- Develop a unique way to foster the desired sales attitude which at the same time reflects your vision regarding sales or specific procedures for a quality phone answering attitude.
- Determine which are your target groups you should focus on. Our Mystery Caller are recruited from the this focus group in order to ensure an objective evaluation and valuable feedback.
Base don objective criteria, our Mystery Caller checks whether or not has successfully achieved the desired level of sales or phone experience. This can be augmented by furnishing detailed descriptions of the situations encountered.
You will be able to benchmark the Mystery Call results which in turn will enable you to establish trends. Highlights, problems and opportunities become instantly clear. This is also a source of ideas and an ideal instrument to continuously stimulate your personnel.
More about Mystery Call now.
