• Services
  • - Mystery Guest
  • - Mystery Shopping
  • - Mystery Client
  • - Mystery Patient
  • - Mystery Call

services

Mystery Guest

Our Mystery Guest mirrors the experience clients have with your organization, ranging from a phone reservation, diner or entertainment experience to the personal goodbye.

Being a guest, am I experiencing a true welcome? How is the hosting by individual members of the team seen by the client? Do the expectations created by publicity and mouth to mouth advertising coincide with the experiences within your organization? What influence do the interior decorating, maintenance etc of your organization have on the experience of your guests? Do they have a positive experience as far as your personnel are concerned? Does the total package stimulate additional sales? Will I be pleased to return as a guest?
These are only a few indicators which determine the image of your Company and organization.

Together with you we will:

• Develop a unique Guest Experience which will mirror your vision on a qualitative Guest Experience.
• Recommend and determine on which client target groups you will focus. We recruit our Mystery Guests from a pool of Target Groups in order to ascertain an objective evaluation and a valuable feedback.

Based on objective norms, our Mystery Guests checks whether you and your team have accomplished to create the expected Guest Experience. This of course includes a clear description of the situations they encountered and the interactions with your staff.

You will be able to benchmark the Mystery Guest results and establish trends. Highlights, problems and opportunities will become clear immediately. It is a great source of ideas and an ideal instrument to continuously stimulate your complete staff.

More about Mystery Guest now.