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Mystery Patient
Our Mystery Patient gives feedback regarding whether or not your team has been successful in creating an experience of qualitative care.Am I able to plan my visit in an easy and pleasant manner? Am I being approached by the medical personnel in an understanding and proper way? What influence do the interiors of your consulting and waiting rooms have on me? Am I understood 100%. Am I being completely informed and understood by the physician.? Am I experiencing a helpful attitude? Am I experiencing the contact as being efficient? Do I feel at ease and safe? These are only a few indicators which will determine the image of your facility or institution.
Based on objective criteria our Mystery Patient checks whether or not your team has been successful in creating the desired Patient Experience. This includes a clear description of the situations they encountered and the interactions with your personnel.
You will be able to benchmark the Mystery Patient results and so establish trends. Highlights, problems and opportunities will become instantly clear. It is a source of ideas and an ideal instrument to continiously stimulate your complete staff.
More about Mystery Patient now.
