• Services
  • - Mystery Guest
  • - Mystery Shopping
  • - Mystery Client
  • - Mystery Patient
  • - Mystery Call

services

Mystery Shopping

Mystery shopping makes the processes in your company stimulating transparent.

Is your organization easy to locate? Is the routing within your company stimulating?
Is your product line easily recognized and do I get eager to buy? Are special offers and promotional campaigns easy to spot? Am I being served in a pleasant manner? Am I being stimulated to spend more than I initially had in mind? Am I going to recommend your Company amongst my family and friends? These are a number of indicators which determine your Company’s image.

Together with you we will:

• We will develop a unique customer experience which mirrors your vision regarding customer service.
• We will determine the specific target groups your attention should be directed to. We recruit our Mystery Shoppers from these target groups in order to ascertain an objective evaluation and a valuable feedback.

Based on objective norms established by us, our Mystery Shopper will check whether you and your team have been successful in establishing the correct and proper client-experience. This includes a full fledged description of the situations encountered as well as a review of the interactions with your personnel.

You will be able to benchmark the Mystery Shopping results which in turn enable you to establish trends. Highlights, problems and opportunities will become clear to you. This is a great source of ideas and an ideal instrument to continuously stimulate your complete staff.

More about Mystery Shopping now.